Please feel free to contact us with any other questions or concerns you may have.

Processing:

In order to complete every order to the best of our ability, we require 2 business days processing on all orders. 

Please note that customized orders require 5 business days.

During Holiday seasons, we require 5 business days on all orders.

You will receive an email when your order is received. 

Shipping:

Basse Trading Company ships with the USPS.

You will receive an email with a tracking number when your order is shipped.

BTC does not take any responsibility for any damages that occur during shipment. 

Orders that are in store pick up must be picked up during normal business hours.

Other Opportunities:

BTC offers wholesale opportunities.

Please contact us with any questions you may have.

Returns:

Due to the nature of our business, we cannot refund orders. If you are unhappy with a product for any reason, please contact us. All refund requests will be handled on a case by case basis. Please note: any customized orders are all sales final, no exception.